Product
Do the photos online show the real product accurately?
We know that buying furniture or décor online means picturing items in your own home, which is not always easy. Colour, shape, dimensions, overall look: there are many things to consider. We are committed to offering you the best possible experience
How are our products made?
Every product developed by Maison Pavane goes through several approval stages, to guarantee a level of quality we will never compromise on. In practice, here is how a product is developed:. Partners are selected jointly by our buyers in France and ou
Where do the products sold by Maison Pavane come from?
All Maison Pavane products are made by craftspeople who master expertise specific to each product, approved by our teams of experts. We are proud to help develop, and sometimes preserve, a local heritage and expertise that benefit the people of the c
I need a spare part: what should I do?
A screw lost during a move, a damaged part, a component that has worn over time? Don't worry, we can help. At Maison Pavane, we want your furniture to stay with you for as long as possible. That is why we have built up a stock of spare parts. It very
How do we ensure the quality of our products?
First, we select our partners before any partnership begins, based on an in-depth audit. Next, we approve prototypes through several versions of the product until the finish and quality match our customers' expectations and standards. And that's not
How can I find out when a product is back in stock?
Some products sell out on our website. To be told when they are back on sale, click “Notify me by email” or “Notify me on WhatsApp” on the item's product page.
How can I get technical information about my product?
All technical information about our products is available directly on the corresponding product page, in the dimensions and product details sections (in the large turquoise box at the bottom of the product page). If any information is missing, please
How can I find the assembly instructions for my product?
Product instructions are included inside the parcels and on the product pages. In practice, most of our products come partly assembled, which means only minimal work is needed, such as attaching the legs to a piece of furniture or a seat. A few produ
How can I get care advice for my product?
Caring for your furniture is essential to making it last. Furniture needs looking after, which is why we include care advice on every product page. Depending on the materials used in each piece of furniture or décor, and on how and where it is used,
Can I get material samples?
Yes, we offer material samples on request. To receive them, simply send us your request via the contact form. If none of these answers your question, please contact us via the contact form.
How long is my product under warranty?
All products sold on our website are covered by a legal guarantee of conformity for two years from the date you receive your order. If you encounter a conformity issue within two years, here is what to do:. Please note that most of our items remain i
Why can you find our products on other websites? What are the benefits of ordering on our website rather than elsewhere?
We sell our products on the Maison Pavane website. We are also present on online marketplaces. Whether you order on our website or on a marketplace that sells our products, your items will be shipped from our warehouse, with our carriers, and with th
Why are your prices so competitive?
The mission of our product designers is to select items offered at the best price on the market, for equivalent quality and materials. This is our commitment: to charge the fairest possible price. How do we do it?. We simply stock the quantities we e
What should I do if a part is missing from my parcel?
We do everything we can to deliver quality furniture, but sometimes something goes missing. Don't worry: we keep a large stock of spare parts to make this type of claim easier to handle and to avoid the hassle of arranging a return or an exchange. He
How do I choose the right height for my bar stool?
Choosing the right seat height for your bar stool is essential: bar stools come in different heights and, depending on the height of your worktop, island or table, not all of them will be suitable. Here is how to choose the height of your bar stool:.
How should I treat my outdoor furniture?
Our outdoor products are mainly made from teak. This wood is known for being hard-wearing, but it is still important to care for it and protect it so that it lasts. Teak naturally behaves in two ways if it is left untreated or is not maintained:. Som
How do I install my bathroom furniture?
Your furniture has just arrived and you are wondering how to go about installing it. This type of installation requires specific tools (drill, hole saw, spirit level, etc.) and a certain level of technical skill to use them correctly. Some basic plum
What does the comparison price mean?
In accordance with current regulations, and in particular the European directive known as the “Omnibus” Directive on price transparency, we wish to inform our customers how the comparison prices shown on our website and on certain partner platforms a