What should I do if a part is missing from my parcel?Updated a day ago

We do everything we can to deliver quality furniture, but sometimes something goes missing.

Don't worry: we keep a large stock of spare parts to make this type of claim easier to handle and to avoid the hassle of arranging a return or an exchange.

Here are the steps to follow if this happens to you:

• Check the contents of your parcel: make sure the missing part is not in the parcel. If the part really is missing, check the instructions to identify exactly which part it is.
• Contact our Customer Service: you can reach us via our contact form or by phone on +33 4 81 07 37 77.
• Once we receive your request, we will handle it as quickly as possible (<24 hours). If the missing part is available in our after-sales stock, we will send it to you straight away so you can finish assembling your product. If it is not available, we will offer you a solution suited to your situation.

At Maison Pavane, we are proud to support our customers with real commitment.

We keep a large stock of spare parts for all our products to ensure problems are resolved quickly and with as little hassle as possible. We do everything we can to make your shopping experience easy and to make sure you are satisfied.

Any questions? Feel free to contact us via the contact form, we will be happy to help.