Maison Pavane

We sell our products on the Maison Pavane website.We are also present on online marketplaces.Whether you order on our website or on a marketplace that sells our products, your items will be shipped from our warehouse, with our carriers, and with the same service and care.Here are the benefits you will only find on our website:<ul><li style="text-align: justify;">10% off your next order when you sign up to our newsletter.</li><li style="text-align: justify;">(you can sign up to the newsletter on the Maison Pavane homepage, in the footer)</li><li style="text-align: justify;">60 days to change your mind, compared with 14 days on marketplaces.</li><li style="text-align: justify;">Free returns, unlike purchases made on marketplaces.</li><li style="text-align: justify;">Parcel point delivery, standard delivery or delivery to your floor: the choice is yours! Only standard delivery is available on partner platforms.</li><li style="text-align: justify;">Payment in instalments with Alma (3 or 4 instalments), PayPal, bank transfer: these are the payment methods available on our website.</li><li style="text-align: justify;">Highly personalised, responsive and caring Customer Service, with no intermediary!</li></ul> If none of these answers your question, please contact us via the contact form.

We sell our products on the Maison Pavane website. We are also present on online marketplaces. Whether you order on our website or on a marketplace that sells our products, your items will be shipped from our warehouse, with our carriers, and with th

Why can you find our products on other websites? What are the benefits of ordering on our website rather than elsewhere?

Product

What payment methods are available?

How do I pay by bank transfer?

When will I be charged for my order?

Can I receive an invoice by post?

How long does it take to receive my refund?

Can I pay with gift vouchers?

How can I pay for my purchases in instalments?

Why was my payment declined?

Payment

What delivery methods does Maison Pavane offer?

Which countries does Maison Pavane deliver to?

What happens when I order several products with different delivery times?

What are the delivery times?

Can I change my delivery date?

I ordered several products but only received part of my order. What should I do?

Can I change my delivery address?

What happens if nobody is home at the time of delivery?

What should I do if my parcel is damaged on delivery?

Can I order a product and have it delivered to another address?

How can I have my old product taken back at the time of delivery?

Which delivery methods are free?

Why is delivery to my floor charged?

Do you deliver abroad?

Delivery

What should I do if I receive a damaged or incorrect product?

My product is damaged but I accepted it. What are my options?

How do product returns work?

How soon will I be refunded?

I would like to exercise my right of withdrawal. Is that possible?

Are returns free?

Returns

I have had my product for a while and it has a defect. Is there a warranty?

How do I make a warranty claim?

Who are we?

Do you have shops and/or a showroom?

Where do your products come from?

I have seen your products on other websites. Why is that?

How can I leave a review of your brand?

How can I contact Maison Pavane Customer Service?

Transparency

Do I need to register before placing an order?

How do I place an order?

How do I know if my order has been placed successfully?

Can I cancel my order?

I have a promo code, where do I enter it?

I would like to buy a single unit of an item sold as a set. Is that possible?

How can I find out when an out-of-stock item will be back?

How do I download my invoice?

Orders

Do the photos online show the real product accurately?

How are our products made?

Where do the products sold by Maison Pavane come from?

I need a spare part: what should I do?

How do we ensure the quality of our products?

How can I find out when a product is back in stock?

How can I get technical information about my product?

How can I find the assembly instructions for my product?

How can I get care advice for my product?

Can I get material samples?

How long is my product under warranty?

Why are your prices so competitive?

What should I do if a part is missing from my parcel?

How do I choose the right height for my bar stool?

How should I treat my outdoor furniture?

How do I install my bathroom furniture?

What does the comparison price mean?

Why can you find our products on other websites? What are the benefits of ordering on our website rather than elsewhere?Updated a day ago