Maison Pavane

Product instructions are included inside the parcels and on the product pages. In practice, most of our products come partly assembled, which means only minimal work is needed, such as attaching the legs to a piece of furniture or a seat.A few products are exceptions to this rule, and in these specific cases you will find the instructions directly on the product page.If you have lost the assembly instructions, or if they were missing from your parcel, please contact our Customer Service via the contact form or by phone on +33 4 81 07 37 77. We will be happy to help and send you the instructions by email. If none of these answers your question, please contact us via the contact form.

Product instructions are included inside the parcels and on the product pages. In practice, most of our products come partly assembled, which means only minimal work is needed, such as attaching the legs to a piece of furniture or a seat. A few produ

How can I find the assembly instructions for my product?

Product

What payment methods are available?

How do I pay by bank transfer?

When will I be charged for my order?

Can I receive an invoice by post?

How long does it take to receive my refund?

Can I pay with gift vouchers?

How can I pay for my purchases in instalments?

Why was my payment declined?

Payment

What delivery methods does Maison Pavane offer?

Which countries does Maison Pavane deliver to?

What happens when I order several products with different delivery times?

What are the delivery times?

Can I change my delivery date?

I ordered several products but only received part of my order. What should I do?

Can I change my delivery address?

What happens if nobody is home at the time of delivery?

What should I do if my parcel is damaged on delivery?

Can I order a product and have it delivered to another address?

How can I have my old product taken back at the time of delivery?

Which delivery methods are free?

Why is delivery to my floor charged?

Do you deliver abroad?

Delivery

What should I do if I receive a damaged or incorrect product?

My product is damaged but I accepted it. What are my options?

How do product returns work?

How soon will I be refunded?

I would like to exercise my right of withdrawal. Is that possible?

Are returns free?

Returns

I have had my product for a while and it has a defect. Is there a warranty?

How do I make a warranty claim?

Who are we?

Do you have shops and/or a showroom?

Where do your products come from?

I have seen your products on other websites. Why is that?

How can I leave a review of your brand?

How can I contact Maison Pavane Customer Service?

Transparency

Do I need to register before placing an order?

How do I place an order?

How do I know if my order has been placed successfully?

Can I cancel my order?

I have a promo code, where do I enter it?

I would like to buy a single unit of an item sold as a set. Is that possible?

How can I find out when an out-of-stock item will be back?

How do I download my invoice?

Orders

Do the photos online show the real product accurately?

How are our products made?

Where do the products sold by Maison Pavane come from?

I need a spare part: what should I do?

How do we ensure the quality of our products?

How can I find out when a product is back in stock?

How can I get technical information about my product?

How can I get care advice for my product?

Can I get material samples?

How long is my product under warranty?

Why can you find our products on other websites? What are the benefits of ordering on our website rather than elsewhere?

How can I find the assembly instructions for my product?Updated a day ago