I need a spare part: what should I do?Updated 20 hours ago

A screw lost during a move, a damaged part, a component that has worn over time? Don't worry, we can help.

At Maison Pavane, we want your furniture to stay with you for as long as possible. That is why we have built up a stock of spare parts. It very often allows us to replace the part you need with an identical one.

Whether your furniture is new or has been with you for several years, you can get in touch: we can offer you the part for sale. Repairing your furniture remains possible, even after several years.

How to make your request

• Identify the part concerned: check your product's instructions to pinpoint exactly which part you need.

• Gather the relevant information: your order number and the product name or reference. If the part is damaged, a photo will also help us.

• Send us your request: via our contact form, or by email at [email protected], stating that you would like to buy a spare part.

What happens next?

Our team reviews your request and replies within 24 to 48 hours (excluding weekends). We let you know whether the part is available and, if so, share the corresponding terms of sale. If the part is no longer in our stock, we will request it from one of our factories.

Repairing rather than replacing is also a way to extend the life of your furniture and reduce our environmental impact.

Any questions? Feel free to contact us via the contact form or at [email protected]. We will be happy to help.