Delivery
What delivery methods does Maison Pavane offer?
We offer several delivery methods depending on the size and weight of the parcel. For parcels under 30 kg:. If you order more than 4 units of a parcel under 30 kg, the delivery service automatically switches to Standard Delivery for parcels over 30 k
Which countries does Maison Pavane deliver to?
Maison Pavane is broadening its delivery horizons! We now offer direct delivery not only in France (including Corsica and Monaco), but also in Belgium, Luxembourg, Spain, Italy and Germany. By ordering directly from us, you enjoy exclusive benefits:
What happens when I order several products with different delivery times?
If you place an order and notice several different delivery times, this means the products ordered do not have the same availability. Some products are in stock, while others are on their way to our warehouse. In this case, your order will be deliver
What are the delivery times?
You can find the delivery times on each of our product pages, just below the “Add to cart” button. The time shown is for standard delivery, once the parcel has left our warehouses (preparation time is 24 hours on average, excluding weekends). Deliver
Can I change my delivery date?
Your order is on its way and the delivery date doesn't suit you. If you chose standard delivery for products under 30 kg, the carrier will let you know the delivery date by text message. When you receive this text message, if the date doesn't suit yo
I ordered several products but only received part of my order. What should I do?
You ordered several products on our website and have not received all the items ordered. Don't worry, if you find yourself in this situation, it means that either:. If the delivery time has passed and you have not heard from the carrier, you can cont
Can I change my delivery address?
Your order has been placed and you would like to change your delivery address. If you have not yet received your order's shipping email, our Customer Service can probably still change the delivery address. Simply call +33 4 81 07 37 77 or submit a re
What happens if nobody is home at the time of delivery?
A setback, something you forgot, an emergency: unfortunately, you missed the carrier's visit. Here are the different scenarios:. If you are no longer available, you can contact the carrier again or Maison Pavane Customer Service on +33 4 81 07 37 77
What should I do if my parcel is damaged on delivery?
When you receive your order, it is important to check the condition of your parcel. Sometimes delivery drivers are in a hurry, or you don't have time to check the goods in their presence. That's not a problem, even though it is better to do so. Here
Can I order a product and have it delivered to another address?
When you place an order on our website, you can enter a delivery address that is different from the billing address (on the delivery page, when you fill in your details after confirming your cart). The billing address is the address of the person mak
How can I have my old product taken back at the time of delivery?
We offer to take back your old furniture, within the limit of the quantity and type of product purchased. The take-back follows the “one for one” rule: this means the product taken back must be of the same type as the one delivered and in the same pa
Which delivery methods are free?
For your comfort and satisfaction, we have chosen to offer free standard delivery on our entire catalogue. These deliveries are handled by DPD, GLS, HEPPNER, GEODIS or WARNING + depending on the volume of the order. Parcels are left at the door of yo
Why is delivery to my floor charged?
Standard delivery and parcel point delivery are free on the Maison Pavane website to keep the selling price clear. No additional fees are added in the cart: everything is transparent and shown on the product page. Delivery to your floor is a paid opt
Do you deliver abroad?
Through our website, we deliver to France, Belgium, Luxembourg, Spain, Italy and Germany. For any other country, you can get in touch with us via the contact form or by phone on +33 4 81 07 37 77 so that we can look into your request.