Can I change my delivery date?Updated 19 hours ago

Your order is on its way and the delivery date doesn't suit you.

If you chose standard delivery for products under 30 kg, the carrier will let you know the delivery date by text message.

When you receive this text message, if the date doesn't suit you, you can change it until midnight on the same day, directly on the carrier's platform using the link provided in the text message.

After this time, unfortunately, the delivery date can no longer be changed, as in most cases carriers load their trucks overnight.

Please note! If your order contains several parcels, you will need to make this change on the carrier's platform for EACH parcel.

For standard delivery of a product over 30 kg or for Premium Delivery, the carrier will contact you to let you know the delivery date, which you can change using the link sent by text message and/or email.

If something comes up at the last minute, feel free to contact the carrier directly or our Customer Service on +33 4 81 07 37 77, or via the contact form.

Any questions? Feel free to contact us via the contact form, we will be happy to help.