What should I do if my parcel is damaged on delivery?Updated 16 hours ago

When you receive your order, it is important to check the condition of your parcel. 

Sometimes delivery drivers are in a hurry, or you don't have time to check the goods in their presence. That's not a problem, even though it is better to do so.

Here are the situations you may encounter:

• If the parcel shows significant damage that has damaged the product inside, we recommend taking photos and refusing the delivery with the carrier. Only do this if the product has major defects.

We have a large stock of spare parts that allows us to quickly replace defective parts while reducing our environmental impact.

• If the parcel is damaged but the product is in good condition, you can accept it. Afterwards, if you notice any defects when opening the parcel, send us photos via the contact form. We will offer you the best solution within 24/48 hours (excluding weekends).
  
  
• If the parcel is intact on delivery but the product has defects when you open it, send us photos via the contact form. We will offer you the best solution within 24/48 hours (excluding weekends).

We ask for photos of product defects or damage because they allow us to study each issue with as much information as possible, so that we can keep improving.

And if everything is fine and you are proud of your interior, feel free to share your photos with us, we love them! Directly via our contact form or on our Instagram account @maisonpavane

Any questions? Feel free to contact us via the contact form, we will be happy to help.