What happens if nobody is home at the time of delivery?Updated 14 hours ago

A setback, something you forgot, an emergency: unfortunately, you missed the carrier's visit.

Here are the different scenarios:

• You chose standard delivery (under 30 kg): the carrier informs you of the delivery the day before the scheduled date. If something comes up and you cannot be there that day, you can change the delivery date using the link sent by text message.
• If something comes up on the day itself, the carrier will automatically come back the next day and/or leave you a delivery notice (by text message or in your letterbox) so that you can reschedule the delivery.
• You chose standard delivery (parcels over 30 kg) or Premium Delivery: the carrier informs you of the delivery date, and you can change it if it doesn't suit you.

If you are no longer available, you can contact the carrier again or Maison Pavane Customer Service on +33 4 81 07 37 77 or via the contact form.

Any questions? Feel free to contact us via the contact form, we will be happy to help.