Where possible, if you notice obvious damage to the box on delivery, the simplest thing to do is to open the parcel in the presence of the carrier, so that you can refuse it if the product is damaged.

Where possible, if you notice obvious damage to the box on delivery, the simplest thing to do is to open the parcel in the presence of the carrier, so that you can refuse it if the product is damaged. You can then send us a message with your order number to let us know that you refused the parcel. We will get back to you.If you only notice the damage when you open your parcel, don&apos;t worry. You can contact us and send us photos using our contact form. We will offer you a solution within 24/48 hours and do everything we can to find the best option to keep you satisfied!&#xA0; Any questions? Feel free to contact us via the contact form, we will be happy to help.

What should I do if I receive a damaged or incorrect product?

If you notice a defect on your product, please send us a message. Once we receive it, we will review your request and get back to you within 24/48 hours with a solution.

If you notice a defect on your product, please send us a message:<ul><li style="text-align: justify;">Make sure to include your order number</li><li style="text-align: justify;">Briefly explain the problem you encountered</li><li style="text-align: justify;">Attach photos/videos that clearly show the problem</li><li style="text-align: justify;">Let us know whether you have kept the product&apos;s packaging</li></ul>Once we receive it, we will review your request and get back to you within 24/48 hours with a solution. We know how stressful this situation can be, so we reply as quickly as possible with the most suitable and least inconvenient solutions for you! Any questions? Feel free to contact us via the contact form, we will be happy to help.

My product is damaged but I accepted it. What are my options?

Product returns can be arranged if you have changed your mind or if the item ordered doesn't suit you. Please contact us and we will arrange the return via a parcel point or a home collection.

Product returns can be arranged if you have changed your mind or if the item ordered doesn&apos;t suit you. To do so, please contact us and we will arrange the return of the product in its original packaging via a parcel point or a home collection, depending on its size and weight.Bathroom furniture that has been drilled and/or modified will not be taken back or exchanged, including during the withdrawal period.Please do not arrange a return without contacting us first, as this would considerably lengthen processing times. Our warehouse finds it difficult to handle &#x201C;independent&#x201D; returns, as they fall outside its usual processes. Any questions? Feel free to contact us via the contact form, we will be happy to help.

How do product returns work?

Refunds are made within 14 days of your return arriving at our warehouses. This time is needed for our teams to inspect the return.

Refunds are made within 14 days of your return arriving at our warehouses. This time is needed for our teams to inspect the return.If there is no product return, you will receive the funds within 7 days of our Customer Service confirming the refund of the product.Please note that refunds are made using the payment method used for the original order.If you have not received your refund within 14 days of the carrier collecting your return parcel or of Customer Service confirming it, contact us directly by phone on +33 4 81 07 37 77 or via our contact form. Any questions? Feel free to contact us via the contact form, we will be happy to help.

How soon will I be refunded?

You have received an item ordered on the Maison Pavane website, but it doesn't suit your decor after all. You have a 60-day withdrawal period from the date you receive the product.

You have received an item ordered on the Maison Pavane website, but it doesn&apos;t suit your decor after all.You have a 60-day withdrawal period from the date you receive the product.To exercise this right, please first let us know via our contact form that you wish to return your order, telling us the reason for the return and whether you have kept the products&apos; original packaging. We will get back to you within 24 to 48 hours to explain the procedure.Returns made without contacting our Customer Satisfaction team require manual processing, which delays refunds. Also, if a problem occurs during the return, we cannot intervene with the carrier if we did not arrange the shipment.As a reminder, the product must be in perfect condition and packed in its original box; otherwise, the return will not be possible. We ask for returns in the original box because otherwise we cannot put the product back on sale.&#xA0;Also, bathroom furniture that has been drilled and/or modified will not be taken back or exchanged, including during the withdrawal period. Any questions? Feel free to contact us via the contact form, we will be happy to help.

I would like to exercise my right of withdrawal. Is that possible?

If you exercise your right of withdrawal within the specified period, return costs may be covered, under certain conditions.

If you exercise your right of withdrawal within the specified period, return costs may be covered, under certain conditions:For products eligible for return via a parcel point: Maison Pavane covers the return costs.For products not eligible for return via a parcel point: Maison Pavane arranges and covers the home collection.Bathroom furniture that has been drilled and/or modified will not be taken back or exchanged, including during the withdrawal period.If you wish to arrange a home collection for a product that can normally be returned via a parcel point, the costs will be your responsibility. In this case, our Customer Service will let you know the applicable return costs. If you need help, feel free to contact our Customer Service using the contact form or directly by phone on +33 4 81 07 37 77.

Are returns free?