Maison Pavane

If you notice a defect on your product, please send us a message:<ul><li style="text-align: justify;">Make sure to include your order number</li><li style="text-align: justify;">Briefly explain the problem you encountered</li><li style="text-align: justify;">Attach photos/videos that clearly show the problem</li><li style="text-align: justify;">Let us know whether you have kept the product&apos;s packaging</li></ul>Once we receive it, we will review your request and get back to you within 24/48 hours with a solution. We know how stressful this situation can be, so we reply as quickly as possible with the most suitable and least inconvenient solutions for you! Any questions? Feel free to contact us via the contact form, we will be happy to help.

If you notice a defect on your product, please send us a message. Once we receive it, we will review your request and get back to you within 24/48 hours with a solution.

My product is damaged but I accepted it. What are my options?

Returns

What payment methods are available?

How do I pay by bank transfer?

When will I be charged for my order?

Can I receive an invoice by post?

How long does it take to receive my refund?

Can I pay with gift vouchers?

How can I pay for my purchases in instalments?

Why was my payment declined?

Payment

What delivery methods does Maison Pavane offer?

Which countries does Maison Pavane deliver to?

What happens when I order several products with different delivery times?

What are the delivery times?

Can I change my delivery date?

I ordered several products but only received part of my order. What should I do?

Can I change my delivery address?

What happens if nobody is home at the time of delivery?

What should I do if my parcel is damaged on delivery?

Can I order a product and have it delivered to another address?

How can I have my old product taken back at the time of delivery?

Which delivery methods are free?

Why is delivery to my floor charged?

Do you deliver abroad?

Delivery

What should I do if I receive a damaged or incorrect product?

How do product returns work?

How soon will I be refunded?

I would like to exercise my right of withdrawal. Is that possible?

Are returns free?

I have had my product for a while and it has a defect. Is there a warranty?

How do I make a warranty claim?

Who are we?

Do you have shops and/or a showroom?

Where do your products come from?

I have seen your products on other websites. Why is that?

How can I leave a review of your brand?

How can I contact Maison Pavane Customer Service?

Transparency

Do I need to register before placing an order?

How do I place an order?

How do I know if my order has been placed successfully?

Can I cancel my order?

I have a promo code, where do I enter it?

I would like to buy a single unit of an item sold as a set. Is that possible?

How can I find out when an out-of-stock item will be back?

How do I download my invoice?

Orders

My product is damaged but I accepted it. What are my options?Updated 11 hours ago