How soon will I be refunded?Updated 13 hours ago

Refunds are made within 14 days of your return arriving at our warehouses. This time is needed for our teams to inspect the return.

If there is no product return, you will receive the funds within 7 days of our Customer Service confirming the refund of the product.

Please note that refunds are made using the payment method used for the original order.

If you have not received your refund within 14 days of the carrier collecting your return parcel or of Customer Service confirming it, contact us directly by phone on +33 4 81 07 37 77 or via our contact form.

Any questions? Feel free to contact us via the contact form, we will be happy to help.