Transparency
I have had my product for a while and it has a defect. Is there a warranty?
All our products come with a 2-year warranty in accordance with the French Consumer Code. For bedding, the warranty period depends on the product ordered.
How do I make a warranty claim?
If you notice a defect on your product within 2 years, find your invoice and contact our Customer Service with photos of the defect. We will get back to you within 24/48 hours.
Who are we?
Based in Lyon, we are a team of around forty passionate, bold and slightly utopian people. We offer well-made furniture with one obsession: creating interiors that make you smile!
Do you have shops and/or a showroom?
We do not currently have a physical Maison Pavane shop. However, our Customer Satisfaction team will be happy to help you with personalised advice on any product.
Where do your products come from?
All Maison Pavane products are made by craftspeople who master expertise specific to each product, validated by our teams of experts. Most of our products are made in Europe and Asia.
I have seen your products on other websites. Why is that?
What is a marketplace? It is a website on which independent sellers can sell their products in exchange for a commission taken on each sale. We sell on around fifteen marketplaces.
How can I leave a review of your brand?
To rate Maison Pavane, you are welcome to leave a review on Google, but we have also set up a verified review solution with Avis Vérifiés.
How can I contact Maison Pavane Customer Service?
At Maison Pavane, we are here to support you throughout your shopping experience. You can contact us using our contact form or by phone on +33 4 81 07 37 77.