Maison Pavane

If you notice a defect on your product within 2 years, please:&#xA0;<ul><li style="text-align: justify;">Find your invoice (in your customer account or by email).</li><li style="text-align: justify;">Contact our Customer Service, sending your invoice along with photos showing the defect (via the&#xA0;contact form).</li><li style="text-align: justify;">Describe the problem you encountered so that Customer Service can analyse your request as well as possible.</li><li style="text-align: justify;">We will carefully review your request and get back to you within 24/48 hours (excluding weekends).</li></ul>Please note that most of our items are carried over from one year to the next; in addition, we keep a stock of spare parts, which very often allows us to replace defective parts with identical ones.&#xA0; If none of these answers your question, please contact us via the contact form.

If you notice a defect on your product within 2 years, find your invoice and contact our Customer Service with photos of the defect. We will get back to you within 24/48 hours.

How do I make a warranty claim?

Transparency

What payment methods are available?

How do I pay by bank transfer?

When will I be charged for my order?

Can I receive an invoice by post?

How long does it take to receive my refund?

Can I pay with gift vouchers?

How can I pay for my purchases in instalments?

Why was my payment declined?

Payment

What delivery methods does Maison Pavane offer?

Which countries does Maison Pavane deliver to?

What happens when I order several products with different delivery times?

What are the delivery times?

Can I change my delivery date?

I ordered several products but only received part of my order. What should I do?

Can I change my delivery address?

What happens if nobody is home at the time of delivery?

What should I do if my parcel is damaged on delivery?

Can I order a product and have it delivered to another address?

How can I have my old product taken back at the time of delivery?

Which delivery methods are free?

Why is delivery to my floor charged?

Do you deliver abroad?

Delivery

What should I do if I receive a damaged or incorrect product?

My product is damaged but I accepted it. What are my options?

How do product returns work?

How soon will I be refunded?

I would like to exercise my right of withdrawal. Is that possible?

Are returns free?

Returns

I have had my product for a while and it has a defect. Is there a warranty?

Who are we?

Do you have shops and/or a showroom?

Where do your products come from?

I have seen your products on other websites. Why is that?

How can I leave a review of your brand?

How can I contact Maison Pavane Customer Service?

Do I need to register before placing an order?

How do I place an order?

How do I know if my order has been placed successfully?

Can I cancel my order?

I have a promo code, where do I enter it?

I would like to buy a single unit of an item sold as a set. Is that possible?

How can I find out when an out-of-stock item will be back?

How do I download my invoice?

Orders

How do I make a warranty claim?Updated 8 hours ago