Maison Pavane

At Maison Pavane, we are here to support you throughout your shopping experience. If you have any questions or concerns, or simply need to talk, we are here for you.To contact us, we offer two options:<ul><li style="text-align: justify;">By contact form: using our contact form</li><li style="text-align: justify;">By phone: our team is available from Monday to Friday, 10am to 12pm and 2pm to 4pm (excluding public holidays) on +33 4 81 07 37 77.</li></ul>At Maison Pavane, we are proud to support our customers whatever the subject, and we do everything we can to provide the best possible answer. We see every customer as unique, and we bend over backwards to meet your specific needs with a smile and with kindness. Any questions? Feel free to contact us via the contact form, we will be happy to help.

At Maison Pavane, we are here to support you throughout your shopping experience. You can contact us using our contact form or by phone on +33 4 81 07 37 77.

How can I contact Maison Pavane Customer Service?

Transparency

What payment methods are available?

How do I pay by bank transfer?

When will I be charged for my order?

Can I receive an invoice by post?

How long does it take to receive my refund?

Can I pay with gift vouchers?

How can I pay for my purchases in instalments?

Why was my payment declined?

Payment

What delivery methods does Maison Pavane offer?

Which countries does Maison Pavane deliver to?

What happens when I order several products with different delivery times?

What are the delivery times?

Can I change my delivery date?

I ordered several products but only received part of my order. What should I do?

Can I change my delivery address?

What happens if nobody is home at the time of delivery?

What should I do if my parcel is damaged on delivery?

Can I order a product and have it delivered to another address?

How can I have my old product taken back at the time of delivery?

Which delivery methods are free?

Why is delivery to my floor charged?

Do you deliver abroad?

Delivery

What should I do if I receive a damaged or incorrect product?

My product is damaged but I accepted it. What are my options?

How do product returns work?

How soon will I be refunded?

I would like to exercise my right of withdrawal. Is that possible?

Are returns free?

Returns

I have had my product for a while and it has a defect. Is there a warranty?

How do I make a warranty claim?

Who are we?

Do you have shops and/or a showroom?

Where do your products come from?

I have seen your products on other websites. Why is that?

How can I leave a review of your brand?

Do I need to register before placing an order?

How do I place an order?

How do I know if my order has been placed successfully?

Can I cancel my order?

I have a promo code, where do I enter it?

I would like to buy a single unit of an item sold as a set. Is that possible?

How can I find out when an out-of-stock item will be back?

How do I download my invoice?

Orders

How can I contact Maison Pavane Customer Service?Updated 10 hours ago