Several payment methods are available on our website:. * Card payments on our website use your bank's 3D Secure authentication system. If none of these answers your question, please contact us via the contact form.

Several payment methods are available on our website:<ul><li>Payment by credit/debit card*</li><li>Payment in 3 instalments with Alma for orders from &#x20AC;150 to &#x20AC;3,000.</li><li>Payment in 4 instalments with Alma for orders from &#x20AC;500 to &#x20AC;3,000.</li><li>Payment with Apple Pay</li><li>Payment with PayPal and American Express</li><li>Payment by bank transfer</li></ul>&#xA0;* Card payments on our website use your bank&apos;s 3D Secure authentication system.&#xA0; If none of these answers your question, please contact us via the contact form.

What payment methods are available?

When you place an order with payment by bank transfer, your order will be confirmed once we have received the full amount. At the checkout stage, select the "Bank transfer" payment method. A page will then display our bank details, which you can also

When you place an order with payment by bank transfer, your order will be confirmed once we have received the full amount.At the checkout stage, select the &quot;Bank transfer&quot; payment method.&#xA0;A page will then display our bank details, which you can also find below:&#xA0;Beneficiary name: ARC-EN-CIEL D&#x2019;INTERIEUR IBAN: FR44 3000 2018 7700 0007 0544 N24 BIC: CRLYFRPPYou will then need to make the transfer of the total amount of your order from your own bank, making sure to include your order number as the transfer reference.Please note: if we do not receive the transfer within 15 days of your order, it will be cancelled automatically.Once we have received payment for your order, you will receive an order confirmation email. Any questions? Feel free to contact us via the contact form, we will be happy to help.

How do I pay by bank transfer?

For online payments (credit/debit card, PayPal, Apple Pay, Alma, etc.), you will be charged when you complete your order on the website. Once payment has been taken, your order is shipped within 24–48 hours, provided the product is available. For pay

For online payments (credit/debit card, PayPal, Apple Pay, Alma, etc.), you will be charged when you complete your order on the website.Once payment has been taken, your order is shipped within 24&#x2013;48 hours, provided the product is available.&#xA0;For payments by bank transfer, we wait until we have received the funds before accepting the order and sending it for preparation and shipping.If, when you place your order, the product is available in several weeks, the same payment rules apply and your order is sent for preparation and shipping on the day the goods arrive at our warehouse.&#xA0; If none of these answers your question, please contact us via the contact form.

When will I be charged for my order?

We will send you the invoice for your purchase as an attachment to your order shipping confirmation email. You can also find your invoice directly in your customer account, under "My Orders", by clicking "View order" and then the "Invoice" tab. We do

We will send you the invoice for your purchase as an attachment to your order shipping confirmation email.You can also find your invoice directly in your customer account, under &quot;My Orders&quot;, by clicking &quot;View order&quot; and then the &quot;Invoice&quot; tab.We do not include invoices in parcels, mainly for environmental reasons: very few of our customers need a paper invoice. If you need a paper invoice and are unable to print it, you can contact us via the contact form. Any questions? Feel free to contact us via the contact form, we will be happy to help.

Can I receive an invoice by post?

The refund time depends on your situation:. Order cancellation (before shipping):  The refund is made within 14 days maximum, using the same payment method as the original order (e.g. by card if you paid by card). Withdrawal after receiving your orde

The refund time depends on your situation:&#xA0;Order cancellation (before shipping):&#xA0; The refund is made within 14 days maximum, using the same payment method as the original order (e.g. by card if you paid by card). &#xA0;Withdrawal after receiving your order:&#xA0; The refund is made once we have received the returned parcel(s) and our logistics team has confirmed that the products are in new condition.Once the return has been received, your refund will be made within 14 days maximum, using the same payment method as the original order (e.g. by card if you paid by card). &#xA0;Financial compensation:&#xA0; The goodwill gesture is made within 7 days, using the same payment method as the original order (e.g. by card if you paid by card). &#xA0; Please note: if you paid for your original order by bank transfer, we will need your bank details (RIB/IBAN). You can send them to us using the contact form.&#xA0; Any questions? Feel free to contact us via the contact form, we will be happy to help.

How long does it take to receive my refund?

You are the lucky holder of a Maison Pavane promo code, but you are not sure how to use it. Here's what to do:. Please note, if your promo code does not work, it is probably because the code's terms of use have not been met. NB: A promo code cannot b

You are the lucky holder of a Maison Pavane promo code, but you are not sure how to use it.Here&apos;s what to do:<ol><li>Add items to your basket.</li><li>Open your basket (icon at the top right of the website).</li><li>Below the summary, click &quot;Add a discount code&quot;.</li><li>Enter your promo code and confirm: the discount is automatically applied to the total.</li><li>Click &quot;Proceed to checkout&quot; to complete your order (delivery address, delivery method, payment method).</li></ol>Please note, if your promo code does not work, it is probably because the code&apos;s terms of use have not been met.NB: A promo code cannot be combined with other promo codes. You can find the code&apos;s validity period at the bottom of the page.Any questions? Feel free to contact us via the contact form, we will be happy to help.

I have a promo code, where do I enter it?

We do not currently have a partnership with any gift voucher providers. Feel free to let us know which gift voucher provider you would have liked to use for your purchases. Any questions? Feel free to contact us via the contact form, we will be happy

We do not currently have a partnership with any gift voucher providers.Feel free to let us know which gift voucher provider you would have liked to use for your purchases. Any questions? Feel free to contact us via the contact form, we will be happy to help.

Can I pay with gift vouchers?

We offer our customers the option of paying for their purchases in 3 or 4 instalments, depending on the order amount. Our instalment payment partner is Alma, a reliable and well-known provider. Here are the instalment options depending on the order a

We offer our customers the option of paying for their purchases in 3 or 4 instalments, depending on the order amount.Our instalment payment partner is Alma, a reliable and well-known provider.Here are the instalment options depending on the order amount:<ul><li>Pay in 3 instalments for orders from &#x20AC;150 to &#x20AC;3,000.</li><li>Pay in 4 instalments for orders from &#x20AC;500 to &#x20AC;3,000.</li></ul>When you choose to pay in instalments at checkout, you will be redirected to the Alma platform. Simply follow the steps on Alma&apos;s website to complete your order.&#xA0; Any questions? Feel free to contact us via the contact form, we will be happy to help.

How can I pay for my purchases in instalments?

One common reason for a failed payment is closing the page too early after payment authentication. Please make sure you let the page load until you are redirected to our website. If the payment authentication for your order unfortunately fails, you m

One common reason for a failed payment is closing the page too early after payment authentication. Please make sure you let the page load until you are redirected to our website.If the payment authentication for your order unfortunately fails, you may have reached your payment limit, have insufficient funds, or the payer&apos;s identity filled in automatically may not match the one on the card.In this case, you can choose another payment method from the list available (PayPal, bank transfer, etc.). You can also try another card or contact your bank.<ul><li>If you are unsure whether your order has been confirmed, go to &quot;My account&quot; and then &quot;My orders&quot;.</li><li>If your order status is &quot;Cancelled&quot;, it has not been processed and you will not be charged.</li><li>If the status is &quot;Processing&quot;, your order has been paid for and registered.</li><li>Finally, if the status is &quot;Completed&quot;, your order has been shipped and will be with you shortly.</li></ul> Any questions? Feel free to contact us via the contact form, we will be happy to help.

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