Orders
Do I need to register before placing an order?
Creating a customer account is not compulsory: you can place an order with just your email address. An account does, however, let you find all your orders in one place.
How do I place an order?
Add the product to your cart, click "Check out", then enter your email, address, shipping method and payment method before finalising your order.
How do I know if my order has been placed successfully?
After paying for your order, you will see a confirmation page and receive a confirmation email. You can also find your order in your customer account, under My orders.
Can I cancel my order?
If you would like to cancel your order, please contact our Customer Service via the contact form. Cancellation is possible as long as the order has not been shipped.
I have a promo code, where do I enter it?
You are the lucky holder of a Maison Pavane promo code, but you are not sure how to use it. Here's what to do.
I would like to buy a single unit of an item sold as a set. Is that possible?
Items sold as a set cannot be split, so it is not possible to order them individually.
How can I find out when an out-of-stock item will be back?
If you like an out-of-stock item, click "Notify me by email" or "Notify me on WhatsApp" on its product page to be told when it is back on sale.
How do I download my invoice?
Downloading your invoice couldn't be simpler: log in to your customer account, go to "My orders", click "View order" and print your invoice from the "Invoice" tab.