Maison Pavane

If you would like to cancel your order, please contact our Customer Service via the contact form. Feel free to tell us why you are cancelling: it helps us understand what went wrong and improve.Cancellation is possible as long as the order has not been shipped and can still be stopped. If you would like to cancel your order but it has already been shipped, please see the article: &#xA0;&#x201C;I would like to exercise my right of withdrawal. Is that possible?&#x201D; Any questions? Feel free to contact us via the contact form, we will be happy to help.

If you would like to cancel your order, please contact our Customer Service via the contact form. Cancellation is possible as long as the order has not been shipped.

Can I cancel my order?

Orders

What payment methods are available?

How do I pay by bank transfer?

When will I be charged for my order?

Can I receive an invoice by post?

How long does it take to receive my refund?

Can I pay with gift vouchers?

How can I pay for my purchases in instalments?

Why was my payment declined?

Payment

What delivery methods does Maison Pavane offer?

Which countries does Maison Pavane deliver to?

What happens when I order several products with different delivery times?

What are the delivery times?

Can I change my delivery date?

I ordered several products but only received part of my order. What should I do?

Can I change my delivery address?

What happens if nobody is home at the time of delivery?

What should I do if my parcel is damaged on delivery?

Can I order a product and have it delivered to another address?

How can I have my old product taken back at the time of delivery?

Which delivery methods are free?

Why is delivery to my floor charged?

Do you deliver abroad?

Delivery

What should I do if I receive a damaged or incorrect product?

My product is damaged but I accepted it. What are my options?

How do product returns work?

How soon will I be refunded?

I would like to exercise my right of withdrawal. Is that possible?

Are returns free?

Returns

I have had my product for a while and it has a defect. Is there a warranty?

How do I make a warranty claim?

Who are we?

Do you have shops and/or a showroom?

Where do your products come from?

I have seen your products on other websites. Why is that?

How can I leave a review of your brand?

How can I contact Maison Pavane Customer Service?

Transparency

Do I need to register before placing an order?

How do I place an order?

How do I know if my order has been placed successfully?

I have a promo code, where do I enter it?

I would like to buy a single unit of an item sold as a set. Is that possible?

How can I find out when an out-of-stock item will be back?

How do I download my invoice?

Can I cancel my order?Updated 7 hours ago