Maison Pavane

<p style="text-align: justify;">After paying for your order, you will see a page confirming that it has been placed. You will also receive a confirmation email and can find all the information about your order in your customer account, under My orders. Its status will be &#x201C;Processing&#x201D; or &#x201C;Completed&#x201D;.&#xA0;</p><p style="text-align: justify;">If not, feel free to contact us via the contact form. You can also call us on +33 4 81 07 37 77; we will be happy to help you complete your order if it failed!</p>

After paying for your order, you will see a confirmation page and receive a confirmation email. You can also find your order in your customer account, under My orders.

How do I know if my order has been placed successfully?

Orders

What payment methods are available?

How do I pay by bank transfer?

When will I be charged for my order?

Can I receive an invoice by post?

How long does it take to receive my refund?

Can I pay with gift vouchers?

How can I pay for my purchases in instalments?

Why was my payment declined?

Payment

What delivery methods does Maison Pavane offer?

Which countries does Maison Pavane deliver to?

What happens when I order several products with different delivery times?

What are the delivery times?

Can I change my delivery date?

I ordered several products but only received part of my order. What should I do?

Can I change my delivery address?

What happens if nobody is home at the time of delivery?

What should I do if my parcel is damaged on delivery?

Can I order a product and have it delivered to another address?

How can I have my old product taken back at the time of delivery?

Which delivery methods are free?

Why is delivery to my floor charged?

Do you deliver abroad?

Delivery

What should I do if I receive a damaged or incorrect product?

My product is damaged but I accepted it. What are my options?

How do product returns work?

How soon will I be refunded?

I would like to exercise my right of withdrawal. Is that possible?

Are returns free?

Returns

I have had my product for a while and it has a defect. Is there a warranty?

How do I make a warranty claim?

Who are we?

Do you have shops and/or a showroom?

Where do your products come from?

I have seen your products on other websites. Why is that?

How can I leave a review of your brand?

How can I contact Maison Pavane Customer Service?

Transparency

Do I need to register before placing an order?

How do I place an order?

Can I cancel my order?

I have a promo code, where do I enter it?

I would like to buy a single unit of an item sold as a set. Is that possible?

How can I find out when an out-of-stock item will be back?

How do I download my invoice?

How do I know if my order has been placed successfully?Updated 8 hours ago