Professional
How can I get a quote?
To receive a quote, please send us the following information at [email protected]:. Company to be invoiced: company name, address, email contact, phone number, intra-EU VAT number. Delivery address: address, email contact and phone number for the
What should I do if the carrier has not contacted me to arrange delivery?
If the carrier has not contacted you within 5 days of your order being shipped, you can contact us by email at [email protected] or by phone on +33 9 72 40 58 19.
Can I postpone the shipment of my order?
It is possible to postpone the delivery of your order. To do so, please contact us as soon as possible by email at [email protected] or by phone on +33 9 72 40 58 19.
What warranties apply to the products you sell?
All our products are covered by the two-year legal guarantee of conformity, which applies from the date of delivery. If you have a problem with one of our products, please contact us by email at [email protected] or by phone on +33 9 72 40 58 19.
What is the delivery time for products?
The delivery time is shown on each product page, as well as on the quote we send you. If in doubt, feel free to contact us by email at [email protected] or by phone on +33 9 72 40 58 19. We will be happy to answer your questions.
How can I track the status of my order?
We will send you an order confirmation email with a parcel tracking link. Once your order has been shipped, you will be able to follow its progress. Any questions? You can contact us by email at [email protected] or by phone on +33 9 72 40 58 19.
What is the company's legal information?
www.maisonpavane.com is a brand of Arc-en-ciel d’intérieur, a simplified joint-stock company (SAS) with share capital of €70,792, whose registered office is at 7 rue Jean Elysée Dupuy. RCS number: Lyon 522 758 028. VAT number: FR18522758028. Any ques
Can I get a sample before placing an order?
Yes, we can provide a sample before you place an order for multiple units. For more information, you can contact us by email at [email protected] or by phone on +33 9 72 40 58 19.
Can you help me choose furniture that suits my business and its specific needs?
A décor advisor is available by email at [email protected] and by phone on +33 9 72 40 58 19 to help you choose furniture that meets your needs.
Are there discounts or special offers for professional customers and specifiers?
We offer discounts to professional customers depending on order volume. For more information, you can contact us by email at [email protected] or by phone on +33 9 72 40 58 19.
Can I place a professional order directly on www.maisonpavane.com, or do I need to contact your sales team to discuss options?
You can place your order directly on the website, making sure you enter the correct details; the invoice will then be available in your customer account. If needed, you can contact us by email at [email protected] or by phone on +33 9 72 40 58 19.