Maison Pavane

We will send you an order confirmation email with a parcel tracking link. Once your order has been shipped, you will be able to follow its progress. Any questions? You can contact us by email at pro@maisonpavane.com or by phone on +33 9 72 40 58 19. We will be happy to help.

We will send you an order confirmation email with a parcel tracking link. Once your order has been shipped, you will be able to follow its progress. Any questions? You can contact us by email at pro@maisonpavane.com or by phone on +33 9 72 40 58 19.

How can I track the status of my order?

Professional

What payment methods are available?

How do I pay by bank transfer?

When will I be charged for my order?

Can I receive an invoice by post?

How long does it take to receive my refund?

Can I pay with gift vouchers?

How can I pay for my purchases in instalments?

Why was my payment declined?

Payment

What delivery methods does Maison Pavane offer?

Which countries does Maison Pavane deliver to?

What happens when I order several products with different delivery times?

What are the delivery times?

Can I change my delivery date?

I ordered several products but only received part of my order. What should I do?

Can I change my delivery address?

What happens if nobody is home at the time of delivery?

What should I do if my parcel is damaged on delivery?

Can I order a product and have it delivered to another address?

How can I have my old product taken back at the time of delivery?

Which delivery methods are free?

Why is delivery to my floor charged?

Do you deliver abroad?

Delivery

What should I do if I receive a damaged or incorrect product?

My product is damaged but I accepted it. What are my options?

How do product returns work?

How soon will I be refunded?

I would like to exercise my right of withdrawal. Is that possible?

Are returns free?

Returns

I have had my product for a while and it has a defect. Is there a warranty?

How do I make a warranty claim?

Who are we?

Do you have shops and/or a showroom?

Where do your products come from?

I have seen your products on other websites. Why is that?

How can I leave a review of your brand?

How can I contact Maison Pavane Customer Service?

Transparency

Do I need to register before placing an order?

How do I place an order?

How do I know if my order has been placed successfully?

Can I cancel my order?

I have a promo code, where do I enter it?

I would like to buy a single unit of an item sold as a set. Is that possible?

How can I find out when an out-of-stock item will be back?

How do I download my invoice?

Orders

Do the photos online show the real product accurately?

How are our products made?

Where do the products sold by Maison Pavane come from?

I need a spare part: what should I do?

How do we ensure the quality of our products?

How can I find out when a product is back in stock?

How can I get technical information about my product?

How can I find the assembly instructions for my product?

How can I get care advice for my product?

Can I get material samples?

How long is my product under warranty?

Why can you find our products on other websites? What are the benefits of ordering on our website rather than elsewhere?

Why are your prices so competitive?

What should I do if a part is missing from my parcel?

How do I choose the right height for my bar stool?

How should I treat my outdoor furniture?

How do I install my bathroom furniture?

What does the comparison price mean?

Product

Who is responsible for collecting and processing my data?

Who collects my personal data?

What data is collected?

Is my data shared with third parties?

Can I ask for my personal data to be erased?

Why is my personal data collected?

Do you sell my personal data?

What do your service providers do with my personal data?

Can I find out what my data is used for?

Are there any data protection laws?

What is a cookie?

Data protection

How can I get a quote?

What should I do if the carrier has not contacted me to arrange delivery?

Can I postpone the shipment of my order?

What warranties apply to the products you sell?

What is the delivery time for products?

What is the company's legal information?

Can I get a sample before placing an order?

Can you help me choose furniture that suits my business and its specific needs?

Are there discounts or special offers for professional customers and specifiers?

Can I place a professional order directly on www.maisonpavane.com, or do I need to contact your sales team to discuss options?

How can I track the status of my order?Updated 4 days ago